FAQs

WHAT IS THE REGULATED RATE OPTION? (RRO) 

In Alberta, you can choose how you buy electricity. You can sign a contract with an Energy Retailer at an agreed contract price and terms. You also can buy your electricity at a regulated rate called the RRO. The regulated rate is the unit price of electricity (cents per kilowatt hour – kWh). The Alberta Utilities Commission (AUC) regulates Alberta’s investor-owned and municipally-owned utilities to ensure that customers receive electricity at a fair and reasonable rate. This rate fluctuates each month. If you have not chosen a competitive energy retailer and you use less than 250,000 kWh per year, you will continue to be eligible for the RRO.

WHAT IS AN ENERGY CONTRACT?

An energy contract is a legal agreement between you and a licensed Energy Retailer. It states the price you will pay for energy and the terms and conditions of your energy purchase.

IF I AM A DIRECT ENERGY OR EASYMAX CUSTOMER, OR AM ON THE REGULATED RATE OPTION (RRO), CAN I SIGN UP?

Absolutely! Any customer on Direct Energy or EasyMax only has to give one month’s notice to cancel without penalty. RRO customers can switch over at any time.

IF I SIGNED UP ON A CONTRACT WITH ANOTHER RETAILER CAN I SWITCH OVER?

The answer is ‘Yes’. You should do your homework first to ensure your current Energy Retailer doesn`t charge you an early exit fee if you cancel before your contract expiry date. If you have a long-term fixed contract, we encourage you to honour the contract commitments. When your contract expires, however, we hope you will consider switching.

WHAT HAPPENS IF I MOVE?

You can transfer your contract with you to your new location. Just give us one month’s notice that you are moving, provide us with your new Site ID for electricity and we’ll take care of the rest.

WHAT IF I CHANGE MY MIND AFTER I HAVE SIGNED UP?

You can cancel within 10 days of the date we receive your completed sign up form. You can also cancel anytime after that with just 10-days notice prior to your next meter reading date.

HOW IS MY BILL CALCULATED EACH MONTH?

Below are some of the common terms found in your monthly invoice to help you understand your bill.

Meter Read:

Each month the Distribution Company (ATCO, ENMAX, Fortis Alberta or EPCOR) will read your meter and prepare a file called a Tariff Bill File (TBF). This electronic file is sent to the retailer. It contains the current meter read and the date the meter was read. The difference between the current read and the previous read is your actual consumption during the defined time period. The actual consumption is used to calculate the cost and price of your energy use.

Distribution Fees:

These fees are regulated by the Alberta Utilities Commission (AUC). The current charges invoiced by the Wires Company that services your site is billed monthly, with direct pass through of distribution fees. No additional charges or mark-up are applied to these charges.

Administration (Admin) Fees:

The monthly administration fee is on a per site basis. This covers the basic transactional fees incurred by UTILITYnet and us in processing your invoice.

Wholesale Cost:

This is the actual cost for the electricity you consumed. To calculate the Wholesale Cost, we use the hourly Pool Price (PP) averaged over the calendar month. We then adjust this cost based on your consumption relative to your Profile Class. This Profile Class is determined by your Wires Company. The Wholesale Cost includes the Line Loss (LL), Unaccounted For Energy (UFE), Retail Market Adjustments (RAM) plus the Alberta Electric System Operator’s Spot Trading Charge (STC).

Energy Price:

The energy price is adjusted monthly. This price is applied to the energy you use, based on the meter read.

Common Terms:

The following terms are often used in the electricity industry – Line Losses (LL), Pool Prices (PP), Spot Trading Charge (STC) and Unaccounted For Energy (UFE). A few brief descriptions are given below, but for more detailed explanations please visit UTILITYnet’s Glossary. The monthly and historical details are also published on UTILITYnet’s web site under the heading of Key Performance Indicators.

LL The information to calculate the LL is obtained from the WCI transaction (as referenced within under the Systems Settlement Code as administered by the AUC). For customers in all other distribution zones the line loss factor is provided by the distribution company and referenced as a percentage.
PP PP Refers to the hourly Power Pool price as published by the Alberta Electric System Operator.
STC STC Means the Spot Trading Charge as published by the Alberta Electric Systems Operator.
UFE UFE Means the unaccounted for energy. The UFE factor is obtained from the SSI transaction as provided by the Load Settlement Agent (LSA). The LSA is the operating division within each Distribution Company.
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